Dealing with The Police

Law and order is a pre requisite for socio economic prosperity and political stability of any country. In view of this objective the Islamabad capital territory Police strives hard to provide safe and secure environment to the citizens by combating organized crime and terrorism and improvement of public order. For better results, Islamabad Police also encourages community oriented policing to reinforce the basic idea that the fight against crime is a collective effort of both the community and the police. 

If you find yourself – for whatever reason – interacting with the police, it's important to know your rights and responsibilities.

You can be charged by the police if you are found breaking any laws.

You have to give your correct name and address when the police ask you for it. The police will ask for this information when they believe:

  • You have broken the law
  • You are about to break the law
  • You can help them with information about a possible offence

Generally the police don't have the right to demand your name and address without a reason. They have to tell you why they want your name and address. You can ask for their reasons, but be polite and don't be smart about it.

However, the police do have the right to demand your name and address without a reason when you are:

  • Driving a car, motor bike, boat or bicycle
  • On the tram, train, bus or on public transport property
  • In a hotel or licensed premises. Staff in a hotel or licensed premises can also ask for your proof of age

ICT Administration is committed to providing excellent services and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear time frames.

All the complaints / suggestions we receive will be forwarded to the concerned department of ICT Administration for their action and response. We will notify you about the action taken regarding your complaint.

How to submit a complaint?

If you want to submit a complaint, or provide feedback, you can do so using one of the following methods:

Write to:
Chief Commissioner Complaint Cell, 
ICT Administration Complex, 
Mauve Area, G-11/4, 

Email: [email protected]

Whatsapp: 0341 555 444 0

Phone: 051 9108194

SMS: 0341 555 444 0

Please note that after we assess your complaint we may directly refer it to another officer / department. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint.



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